Sharing My Secrets to Running a High Volume Real Estate Business

Stephanie: (00:00)
Hey guys, it's Stephanie. And welcome to the episode of the glam life of real estate podcast. I am so excited that you're here today. So today's episode, I'm going to be airing a conversation that I had on dr. Hanks podcast, agent wealth success. Dr. Hank was a guest on the show where he talked about digging into the subconscious mind and growing your wealth, growing your business. And so after we connected on that call, dr. Hank asked me to be on his show to talk to his audience about how I manage, you know, doing a lot of transactions on a monthly basis and staying organized and staying productive and productivity tips. So I am sharing all the secrets today with you guys. So I didn't want you to not be able to hear that episode and have access to it if you weren't plugged into his podcast. So we're spilling all the tea today. So stay tuned.

Speaker 2: (00:49)
You're listening to the glam life of real estate podcast, where we talk about everything from productivity tips, social media strategies, business hacks, and more to get ahead of the curve and crush it as a real estate sales professional, whether you office out of a model home or your car where leopard print and high heels never go out of style. Here's your host top producing real estate agent, social media strategist, and a fur baby mama, Stephanie Linda mood.

Dr Hank: (01:21)
Well, hello everybody. It's dr. Hankin, welcome to age and wealth success. And you know what we do here, we get the most amazing people on to help us to grow our business and our wealth. And this morning we have Stephanie Linda Moon and Stephanie as well. I consider the queen of listings. And just as a little tease, have you ever had 30 listings in one month? And she is a regarded as one of the top ranked agents in Dallas Fort worth, which is a booming market, one of the top markets in the United States. And so welcome, Stephanie, thanks so much for being on the show.

Stephanie: (02:08)
Thank you, dr. Hank. I am so excited to be here. Thanks for having me on your show today.

Dr Hank: (02:12)
Yeah, you bet. You're just rocking in and I want to get right into it because you can help us so much. First of all, we all know that listings is the kind of way to go. You know, it's easier than a buyers and showing them all different homes and everyday, and pick up buyers from, you know, the listings and when you have the open houses, whatever. And so, you know, with you doing, I mean, I know that you average, you know, at least I'm in like month in month out four or five deals about a lot more like the 30 and, uh, you know, and I think most of the agents brokers would just love to be able to, um, you know, be consistently do four listings, for example, a month would be just ideal. So can you help us? And I think probably on I'd like to get into like productivity automation, your systems, can you share some of your, is your call as you call it tips and tricks in order to have a thriving life in business?

Stephanie: (03:16)
Absolutely. So, yeah. So like you said, I had a month, a few years back when the market was super hot, that I did 30 listings and I thought I cannot keep handwriting out these contracts and these listing agreements, we've got to go paperless. So that was kind of one of my first, um, starts with automation. And I had been talking to an agent that was reading a lot of the books, the Google books and all these other technology books. And he said something and he said, you've got to have a trigger for your team. And then once you have that trigger, a lot of stuff can happen behind the scenes from an automation standpoint. And so I did a little bit of research and I started looking at all the things that we were doing manually. So if it was, you know, the listing notes page, so if you go to a house and you do the tour and you're making notes, okay, that was something you had to write down or how I went about pulling comparables before the appointment.

Stephanie: (04:13)
And so I started analyzing every part of my process and saying, how can I either automate this or delegate it to where, when I, my goal was when I leave a listing appointment, I'm done, my team has everything they need. They don't have to wait till the next morning to get the file. The physical file. I don't have to go home and scan things. Cause what was happening was I'd get home nine o'clock from listing appointments. And then I'd be up till 11, scanning seven to the scanner, emailing notes to my team so that they wouldn't, they walked in at eight or nine o'clock in the morning. They knew what was going on. And so, and I guess I should step back a little bit further and just explain that the way I'm I operate is I only focus on listings. Okay. So I don't take buyers around and, and help them look for homes.

Stephanie: (05:01)
I have a buyer's agent that she does that specifically. And that's what she does very, very well. And so I have an administrative team, so, so we've broken things up to where we all focus on what we do very, very well, but I was getting bogged down with a lot of administrative tasks, which were just the things I needed to do to communicate the file, the customer, all of that to my team. And so the first tip I would just say is, look at your business and look at the things that you're doing repeatedly and see if you can come up with a way to automate it. So an easy example would be when you set up an appointment. So whether you're a buyer's agent, whether you're a listing agent, whether you do both, do you have a process around confirming their appointment? Okay. So if you are talking to somebody and they want to schedule an appointment, what I started with was what's called an electronic form and you can use a lot of different technologies.

Stephanie: (05:58)
You could use jot form, you could use Google sheets, but basically what I started with was, okay, I need to get this information to my calendar. I need to get their contact information into my cell phone. And I want a way to where, okay, our office is our car, right. Well, how did I know where I was going? How do you know where you're meeting them? Are you going through text messages? It's a mess, right? So I said, okay, if I can put that appointment into a form with their contact information, that form puts an invite on my calendar and their calendar. And maybe it sends them a confirmation email. You by inputting something one time. Now you have an, a multiple places. And then now when you go meet with them, I can go to my calendar. I can hit the location clicker and it pulls up Google maps, right?

Stephanie: (06:49)
Like just like this call. It was it just easy because it's all technology. But we don't think about that when we're in the field. A lot of times we're in text messages, weren't emails. I mean, they're supposed to call us and meet us at this address. And so I had to figure out how to be more efficient. So that's just an easy way to start the processes, making appointments. Okay. Have you automated that, you know, is there, do they have a confirmation email knowing what to expect, because then you're not taking your time to over the phone for 20 minutes, say, this is what I'm going to do when I get to your house and then they're going to forget it. Right. Or what have you. So that would be one place to start. I think that would be better.

Dr Hank: (07:27)
Okay. Excellent. Awesome. Can you talk to us a little about your admin teams? So, uh, again, I have some, uh, you know, we have, who's, who's watching this, listen to, this is, um, you know, agents from their beginning to real experience, you know, doing a $180 million with the business. So because of that, that, um, your team, man, and I know that, you know, you can build this as you build your business in order to have more people and really doesn't cost that much. A lot of people think, you know, on team costs lot and there's ways to make it, but can you share with us a little about your team and what their responsibilities are?

Stephanie: (08:06)
Sure. So basically, um, and it, depending on where you're at in the process, I would say the first person that you would want to hire is going to be someone, whether it's a virtual assistant or whether it's some kind of listing coordinator transact,

Stephanie: (08:24)
As depending on the role you have them do, they may need to be licensed. So if they're handling things and going into MLS and talking to clients about, about certain things, they need to be licensed, right? So first it's figuring out what you think you need help in and then hiring the right people. But if you're starting out, you could go with, what's called a virtual assistant and virtual assistants are great because they're usually going to be virtually based, right? You normally don't have them physically come in. They may be in a different country. They may be based. America just depends on the route you want to go. And they may handle things like data entry. They may handle things like, um, you know, posting things on social media for you, just, just things that aren't as information sensitive, or even sometimes time sensitive. If it doesn't have to be right now, usually it's not customer facing activities.

Stephanie: (09:15)
Okay. Um, so I've had virtual assistants in the past. Um, and then a really important hire. I feel like it's not necessarily administrative, but is getting help with your listings with a stager and professional photography. So I really believe, you know, when I go to a listing appointment, I want to focus on what yes, the things the client needs to do to the home to make it sell for, sell for more money. But then I want an expert in there. That's going to go through room by room to talk to them about staging, what to pull out. And I don't, I mean, usually my listing appointments are already two hours long to get through everything and get paperwork signed. I want her to come through with her PR you know, the gift that she has and the experience that she has and do that because that's going to help the success of the listing and then professional photos.

Stephanie: (10:03)
So that's a little side note, as far as something I don't do myself, I can, but again, usually the client's not ready for that. And that appointment, we're already processing pricing, process timeline, they're processing all of that setting up the followup for her to come out is more timely. Sure. Actually, if we're not going active for a few months, right. So I have people that do that. And then from an administrative standpoint, it's just gonna depend on how large you are. I mean, if you're doing two listings a month, it probably doesn't make sense to hire someone full time. And you may want to, if you're doing, working with buyers and sellers, you probably want to hire someone that can be a little bit of a hybrid, right? They're processing buyer contracts, they're processing, listing agreements, that kind of thing. And so right now I've got somebody in and it depends on who you hire. And it depends on their goals, right. If you've got someone that wants to work part time and kind of work when it's convenient for them. Okay, great. Then maybe they don't need to be talking to customers because if they're working from 9:00 PM to midnight, which is fine on some tasks where customers aren't going to be called back during that time. So it's really just figuring out where you need help, what's bogging you down. And what I have is a listing coordinator that spices and the transaction manager,

Dr Hank: (11:22)
Uh, got it. Okay. Let's say I'm taking notes. All of you are out there too, is this is, you know, this is really the meat of it. I'm where it is. And I wanted to share so listing coordinator and, um, and who else,

Stephanie: (11:38)
A transaction manager, sometimes they're the same person. Sometimes they're not, again, it depends on their efficiency and their personality and their goals. So if you've got a rockstar, which is what I have right now that they want to do everything and they handle it and they can handle it with great customer service. Wonderful. I've had it also where we've had that be two different roles, depending on goals and volume and that kind of thing.

Dr Hank: (12:03)
That's great. Stephanie, and I want to point out on a C I know because of, uh, with all the interviews and the top people that I've, uh, I've interviewed around the nation that I know, you know, what's going on because of the importance of staging. And I actually, um, have a friend that's a number one team in America, and then out in the Northeast and really his whole key. When you walk into its office, it's all about staging. And it's all about this aging. And he is the number one guy on listings. And as agents love it and, you know, and, and his agents don't make, um, you know, it's great as a percentage, you know, they might make 50%, whatever, but there's so many listings and they come in everyday and it's because they know what's going on. And so you have built this team, and this is really about productivity. And you've talked about, you know, how to have a team. And again, you could start out just by getting, you know, one person and, um, uh, and in fact, you have some tips for us that can be available. And so where are, um, in fact, some pre like, let's look at, you have like what 37 videos where your real estate questions that you have, and can you share with us, where do you get that

Stephanie: (13:25)
Great. So you can get, you can search it on YouTube, Stephanie Lindamood, real estate. And if you go to Stephanie, Linda made real estate, just in a regular browser window, it's going to bump you over to my real estate page. And then you can also access it there. But if you're on YouTube and you want to search Stephanie Lindamood, mid real estate, you'll come up to my YouTube channel and I've got 37 videos and counting every Wednesday, I come out with a new one and basically I'm answering a listing question a week or some kind of, because again, most agents, I think the average day agent, you might know this better, but the average agent sells five or eight homes a year. Is that pretty accurate? Okay. And yeah, and the average, I would say they probably aren't listing all those. They're probably working with buyers on the majority of those transactions, right?

Stephanie: (14:09)
The way you get good at listings is experience. It's just like surgery, right? So if you're only getting two or three at bats a year, every pre-owned property is different. I mean, you may have foundation issues on one, you may back up to commercial on another. There's a lot that you may have a master upstairs. There's always variables. And so if you can have somebody kind of go through questions that we're getting on it, the daily, cause again, some months I lost five homes. Some months I lost 30, we see a lot of properties. And so that experience is going to help, whether they have questions about staging, whether they have questions about the option, period, all that stuff. So, um, that'll continue to grow as, as we, you know, week after week we'll to have more of those questions answered for you.

Dr Hank: (14:53)
Yeah. That's just awesome. That's fantastic. So, um, other, uh, other secrets of yours tips and secrets with, uh, listings, is there, um, you know, we talked, uh, productivity, uh, how to automate, uh, time management. What about time management do you have?

Stephanie: (15:14)
Yeah, so I find that the majority of clients want to meet usually in the evening or on the weekends. Okay. And so what I do is I, I look at my calendar and I, as much as I can block my time. So I'll say, okay, I work Saturday through Wednesday nights and weekends. I usually take Thursday, Friday off, which to a lot of agents may sound totally foreign because they may be like, wait, how do you take time off? Because I'm not a slave to my job, my career. I didn't build it that way. I refuse to do that. Clients respect your time if you respect your time. And so I'm available Saturday through Wednesday nights and weekends. And what I usually do is I'll have a block from five to seven every night that I work. And then on Saturdays, I usually have some in the afternoons and the same for Sundays. And there are just times that I've blocked so that when I do have meetings, internal meetings, meeting with business partners, that kind of thing, I know that that's usually going to be in the afternoons or the mornings. And then I can kind of plan time. Accordingly.

Stephanie: (16:13)
One wants to meet today when they call. But if you suggest tomorrow at five, that's going to be fine. Now, obviously, if something's urgent, then we make some changes and can accommodate that. But I try to keep it to where, when I wake up today, I knew exactly what my schedule was, depending on it doesn't matter who calls me today and needs an appointment or needs a listing. That's great. I'm just like a doctor. And here's the thing I say, if you call it your doctor, a dentist and they could get you in in 10 minutes, what is the first thing you're going to think?

Dr Hank: (16:43)
They're not busy and not very good

Stephanie: (16:45)
Clay. Now, if it's a month before I can get in, that's going to be frustrating as well. But if I can get in and in a reasonable amount of time, then I'm happy as a consumer, right? And so I look at it like I don't set myself up to be super responsive with the appointments day up because I've got to have things planned out. I need to pull comps for them to make the best use of their time. It's a mindset shift in thinking you always have to be on, you know, I have a voicemail on my, on my phone that says, thank you for calling. If you've reached me after 7:00 PM or on a Thursday or Friday, you're going to get a call back tomorrow or the next business day, because these are my days off. And that way again, because you will get people calling you at 10:00 PM.

Stephanie: (17:27)
And if you answer, they're not going to respect your time. So it's about having setting up some boundaries, but being flexible enough with that time too, to say, it's super urgent, they're trying to buy an inventory home. They need to know what the value is of their home. You know what I can do. I can't come out today. I can run comps for you. We can get a good idea on paper. I can run a net sheet for you over the phone and then can come out and two days to actually view the property. So I feel like it's being smart with your time in that regard, but you've got to know what your business usually looks like. So if clients want to meet in the evening, that's when you need to set the time.

Dr Hank: (18:01)
Yeah. Yeah. You know, I love just how you did this. You also coordinated with your husband, Leroy B as Leroy works weekends. Exactly. Now you work weekends. And so I'm assuming, probably leave off Thursday and

Stephanie: (18:16)
Exactly bingo. So he works for a builder. And so, and the reality is a lot of people get into real estate thinking, Oh, I want this flexible schedule where I can work when the kids are in school. And I'm like, that's great, but let's be real. Most clients, 90% of people work nine to five. They're off on the weekends. They want to meet and not have to take off of work. And so if you're trying to meet with both decision-makers, if it's a, you know, a two person household making the decision, I want to meet with both of them. So a lot of times those are evening appointments. They run two hours long. You're not getting home till nine o'clock. And that's where I kind of plan my time so that it works for them.

Dr Hank: (18:52)
That's great. You don't um, I just happened to think on, you know, busy you're the queen of listings that I, um, I bet you have some great, um, you know, we'll call them scripts, but just great way to frame certain statements and, uh, and situation. So can you share, like what, uh, what do you say, uh, to let's start out with, to get the appointment or, or maybe we need to go back a little on you, you mentioned. Yeah. And they're calling you, how are they calling you? Like, how are you developing that? So maybe let's start there first. How do you develop people calling you or, you know, getting the listings and then what, what are the, some of the things that you, uh, share some your secrets, if you will, that you share with them that makes them choose you over everybody else.

Stephanie: (19:49)
Sure. So part of it's going to be past clients, right? So I'll have past clients that reach out and I firmly believe in the statistics show it. I think it's like 80 or 85% of clients say they'll use their realtor again. And 11% of them do simply because they're usually, it's not, they don't like them. They're just not top of mind. And so what I try to do is, is connect with my current clients on social media, keep them on email and then periodically reach out, you know, once you buy a home, just like when you buy a car, you usually don't want your sales person or realtor reaching out next month and talking about interest rates. Cause you don't, you're not mentally in that mindset anymore. So I'll reach out whether it's, I've got a blog called the glam girl boss, and it's kind of like a lifestyle blog, whether it's, they're interested in real estate.

Stephanie: (20:35)
Cause I think housing and real estate is interesting to people so they can keep up with me. I've started the podcast. And so that allows me to stay top of mind with my clients, to where they're remembering me. Okay. So what call? And then they're going to refer people because they were happy with their experience. So if I get someone that's a referral, let's say, and they're calling. Um, the first thing to understand is what are their questions? Because a lot of times people want to talk about themselves and how great they are and where are you at? What questions do you have? And they'll usually tell you the burning thing. Um, I'm stressed about, I've got four dogs and you know, my kids are in school and I don't want to pull them out. And so it's just figuring out where they're at, kind of calming them down.

Stephanie: (21:20)
And then I just explain the process. I say, look, I'm here to help. The first step is answering any questions you have today. But then the next step is setting up a time. That's mutually convenient to come out to your home. And I say, I don't want you to get ready for me. I want you to save all that energy for, so I assume the sale. I want you to save all that energy for when you're cleaning up for photos and getting ready for that. I'm going to tour real quick, but we're not looking at, is there stuff on the closet floor? We're looking at condition we're looking at, do we have granite versus for Micah? And I don't question them over the phone on what they have, because I'm going to go out and see it in person. I'm really there to understand what they're trying to accomplish their timeline and then get out there because again, I'm going to build more rapport face to face.

Stephanie: (22:07)
So then I'll just say, Hey, look, I'm available these days. What works best for you, frankly? A lot of the time I'm driving when we have this conversation and I'll say to them, Hey, this sounds great. I'll look at my calendar real quick. And then I'll just say, do you mind, is this your cell phone? Yes. Okay, great. Text me your mailing address. So I know where to go. When I get back to my laptop, what I'm going to do is send you a confirmation email. It'll have a calendar invite attached and it'll be a, for a two hour block. And you're going to get an email from me outlining the next step. So you know what to expect in our appointment. And then I have it set up to where they'll get a text message as well, so that yeah, I have a whole workflow setup.

Stephanie: (22:45)
So that's one script. As far as just making them feel comfortable. I don't try to answer all their questions over the phone. I have no idea where they live a lot of times. Cause I cover the whole DFW metroplex in the sense of their home, on their street, their condition. I'm not going to quote value over the phone. There's no way I'm going to do that. Right? So we'll get into detailed questions when we meet. And a lot of times when they ask a lot of questions, I'll say, look, that's a great question. We're going to talk about it in the appointment. So I validate them and tell them that we're going to get there, but I don't try to answer everything or sell them over the phone in that, in that sense.

Dr Hank: (23:18)
Yeah. That's awesome. Oh, I just love it. And uh, well, any magical, uh, statements you is share you frame up that when you are with them, like on the clothes that you go,

Stephanie: (23:32)
All right, so we're having this. You're probably aware we're having this conversation a lot with sellers. Yeah. 20, 15, 2016 were red hot, right? Like you could list a house. It would sell didn't matter. Master up, backing up to a road. It could have a water tower in the backyard. People Narcan was on fire, right? If your neighbor sold for 20 to 20, you're selling for two 30. Right? Well now the market has plateaued a bit. Doesn't mean it's a bad market. Just means we've slowed down, which we needed to because we were catching up from the recession prices. If wages doubled every year, we could keep going up, but they aren't. Right. So what a lot of the conversations I have with my sellers right now are conversations around. Look, I know you thought your value is X. It's really this, which is a little bit lower than they expected.

Stephanie: (24:18)
And they're disappointed. And I'll tell them, look the way, you know, I'm being honest with you is if I'm telling something that you don't want to hear, because it would be really easy for me to tell you what you want to hear to get my sign in your yard. Because a lot of agents will tell you what you want to hear because either they don't want the tough conversation or frankly they want the listing and they'll let the seller figure it out later because they want to get the buyer leads that call on that sign. They want to have the listing and feel good about themselves. And what happens to the seller, maybe not be as important to them or they may just not know the market. And so what I'll tell them is, look, I'm looking at last six months, I'm looking at what the market's doing today.

Stephanie: (24:57)
I'm looking at inventory levels, I'm looking at your condition. We can always get more if the market's willing to pay for it. But if it's not, I want to have the conversation with you today. Not in three months when you've already bought or tried to buy another home or you know, your house is on the market and the family's stressed out cause you've had showings. And you know, you have to keep the house clean. We need to talk about kind of that best case, worst case today. That way we could still make a plan for what you're trying to accomplish. Because if you're trying to make X on your home to put 20% down, maybe you don't, but let's talk about those options today. And that usually makes them feel more comfortable and I'll tell them, look, I'm the first person to want to be wrong.

Stephanie: (25:36)
If I'm telling you, you can sell your house. I believe your high low is between 300 to three 25. And you were hoping for three 50, guess what? We all benefit. If you sell your home for more, we're all this here. But the same point in time, I consider it my responsibility to educate you on. If it doesn't happen, this is where I really see it because you don't do this every day. This is what you're hiring me to do. I'm your advocate. But sometimes I gotta be the doctor that says, we need to go do some more working out and we need to lose 10 pounds, even though it's not what they want to hear, but I find my clients trust me. And they know it's not me. Lowballing them. It's me being honest about this is what the market's saying. Could we get more? We might. And we will, if we can. But if we can't, this may be reality. How do we navigate

Dr Hank: (26:25)
That is just great. And you know, to really establish your value. And I love this idea about the value not being as high and, and Hey, you know, I'm telling you the truth. Otherwise I'd be telling you something else to keep you happy. And it's really great way to create trust then, and to have that plan and, um, any other, um, let's maybe move to, um, what do you do at the end? We have a couple minutes left here that, what do you, what do you do? Like after the close or, or, um, you know, right before it or whatever, uh, any other, uh, really helpful things that, uh, lock that relationship and make it smoother or anything you'd like to share with them?

Stephanie: (27:10)
Sure. So I feel like, and, and in the process, I don't feel like it's it's sales, but at the same point in time, you're educating and guiding. Right. And so I feel like when people think of the clothes, they think, okay, now you're going to take the hammer out and walk them over the head, like convince them to write with you. Well, really all you're doing, it's just like a doctor prescribing the prescription. It's like, okay, the next step is blah, blah, blah, blah, blah. They don't know what it is. I work with a ton of first time sellers, or I work with a ton of people that haven't sold in 10 or 15 years. So after we get through value and, and marketing and timeline and process, it's like, okay, the next step is, I'm going to sit here and we're going to do a little bit of paperwork.

Stephanie: (27:48)
The numbers look good. I've already qualified them on the numbers and figure out, Hey, based on this net sheet that we've run and talked about, does this make sense? How does this feel to you guys? If you're netting between this and this, can we still accomplish your goals? And if they say yes, then I'm like, okay, great. The next step is I need to see your draft. I'm a licensed notary. So I notarized our survey and all that kind of stuff. So I'll say, I need to see your driver's licenses. I'm going to get some paperwork pulled together and I keep moving forward with the process. I don't ask them. Okay, great. Do you want to list your home? If we've already looked at the calendar and picked out a date that works for him? If we talked about staging and photos and it's not to be, it's not to trick them.

Stephanie: (28:26)
It's just, again, if you're at the doctor and you're telling them, you don't feel good and they're like, okay, great. The next step is, I'm going to call on this prescription. They're not going to say, do you want to go get a prescription? Well, no. I mean, so if you're like, do you want to list your home? Well, unless they've stopped you somewhere, that's the next step of the process. It's not tricking them. It's just moving forward because you're educating them on what's next. Now, if they look at each other and say, are you ready to do this? I'll I'll, I'll just let them talk. Yeah. And one spouse is usually like, sometimes they feel like, Oh, like maybe we need it, pray about it. Maybe we need, maybe we're doing it too fast. Maybe we, you know, but normally as long as you've answered all their questions, they're comfortable. You're there for a reason. It's just moving through the process unless they stop you.

Dr Hank: (29:11)
That's great. Uh, I think they call that the assumptive close, where you just assume that it's a done deal and you just keep on moving through the process. That's great. Um, so again, how to get ahold of you and then we're offering 37 videos now, and I am ads on YouTube and it's Stephanie and it's Linda mood. L I N D a M O O D. And, um, can you share last thought with us tip a success to help us be more successful with listening?

Stephanie: (29:48)
Sure. I think one thing I see a lot is, um, especially when I do my realist, which means again, I've inherited the listing from another agent. I feel like a lot of, a lot of agents don't know how to stay in contact with their sellers, especially if they're not giving them the best news. And so what I commit to my sellers is on a weekly basis, usually Tuesday or Wednesday, I'm going to call you to discuss your listing and to discuss any agent feedback we've received. So I batched all my feedback from the showings and I still call my clients. Even if they don't have showings, cause they're freaking out, right? Like they're sitting there thinking what's wrong with my house. You can't just put a home on the market and not talk to your sellers, but it's not about like, you've gotta be guiding them through the process.

Stephanie: (30:35)
So what I tell them, if when I call them on Tuesday or Wednesday, we talk about how many showings they've had. We've talked about the feedback. I asked them if they have any questions and I give them my advice. Sometimes we'll hit the market and we don't get any showings at first weekend. They haven't called me, but I know they're freaking out because they're like, what's wrong with my house? The conversation on Tuesday sounds something like this. Hey guys, don't worry. It's the first weekend we've been on market. We totally want showings the first weekend, but you're okay until I feel totally comfortable with where we're at. If we don't have showings after next weekend, when I call you, we'll probably call it. Maybe talk about pricing, but we'll wait until we get there. So I address what's going on. Even if they're not asking me.

Stephanie: (31:14)
Cause if they're not asking me, they're thinking it, they're talking about it to themselves or they're talking to their friends and someone's probably an agent in their friend pool. Right? So I want to get ahead of anything that they may have concerns about. So they feel like I'm proactively watching their listing, that they know that even though they don't talk to me every day necessarily I'm watching their showings daily. And I know what's going on. The second piece of that conversation is telling them what to expect next. Right? If we don't see showings after this next week, this is what I'm probably going to talk to you about next week. Or if we're in a situation where we've had a lot of showings, but no offers, we're going to talk about what that means, right? Because they're like, great, it's a different problem. We've had showings, no one submitting an offer.

Stephanie: (31:55)
What does that mean? And so we talk about that. So again, they're not worrying, they're not talking to themselves. And it becoming some big thing that I don't even know exists because we tell ourselves stories in our mind. Right. And so, and so I, I want to be in tune and the other reason I want to be in tune with them too, is with social media, you know, we're posting about our life, right? So I don't want a customer to see me at a conference or see me on vacation or, or see me saying, Hey, we're, we're we're we're and they're thinking, why haven't I heard from Stephanie in three weeks? So I wonder what she's up to. I wonder if she knows I'm still around. So I want them to realize that they're important that they are totally on my radar though. They may see me doing other activities. Does that make sense?

Dr Hank: (32:42)
Yeah, it does. I just got such a kick out of that because I traveled the world about half the time. And so I'm like, Oh, where are people? But what's cool is you can actually be anywhere in the world and be available

Stephanie: (32:57)
Tuned in. But again, people tell themselves stories.

Dr Hank: (33:00)
No, right? Yeah. Yeah. Now that I call the little committee and all of us need to watch activity because if there's any, a devil in the world, it's that taken us stupid things that we don't want. Well, Stephanie, I want to thank you so much for being on today. That again, you want to share with how can we get a hold of you because, um, I know you're here to just be able to serve and help agents and you're, uh, starting up some programs, uh, here for agents to be that for them to start being the queen and King of listings. And so what's the best way to get ahold of you.

Stephanie: (33:36)
Absolutely. Thank you for this opportunity. So you can follow me on Instagram. It's miss Stephanie Lindamood, just ms. And then Stephanie Lindamood, if you want to check out, I've got a lifestyle blog, you can go to the glam girl, boss.com. My real estate blog and page are on there as well. I have a real estate slash business podcasts that we've launched in January of 2020 called the glam life of real estate. And you can find that iTunes anywhere you listen to your podcast, and that really is going to be, you know, business tips, social media tips, lifestyle, all of that rolled into one show. And then, um, if you want to, I do have a freebie that you guys can get ahold of. If you want something you can print out to help you with your morning routine, your evening routine mindset, I've got a guide. You can go to the glam girl, boss.com forward slash morning guide. So it's just the glam girl, boss.com forward slash morning guide. You can download that printable. And it's great. As far as taking you through the process that it has a place for affirmations gratitude, it's got a place to write your schedule for the day. It just helps kind of that as entrepreneurs, you know, sometimes our days are super scattered. It keeps you out of being so reactive. So it's really been beneficial.

Dr Hank: (34:52)
I love that. And like you brought up appreciation and, and, uh, I, and to be able to kind of plan your day, you know, your schedule and it's all things that are just so critical to start off your day and for real estate agents, if you want to become more successful and be like Stephanie, that, uh, you might want to take her up on that. And so with that, Stephanie, we thank you so much for being on the show today, you rock and we're going to get in contact with you and, and get all these goodies so that we too can be a master at the listings.

Stephanie: (35:30)
Well, thanks for having me on the show. I appreciate it. I'm excited for, I interviewed dr. Hank a few weeks ago, so I'm glad we got to each other for our shadows.

Dr Hank: (35:38)
Yeah, it's fun. It's great. And thank you so much. Appreciate you and to all of you that dr. Hank here, aged wealth success know that we're here to help you to grow your business and your wealth along with your happiness. Love you all take care. Bye bye.

Stephanie: (35:56)
All right, guys, I hope this episode was valuable. If you got some tips on how to be productive, how to maybe think about automation in your business, how to maybe set some boundaries with clients or time blocking. And if you have any other questions, don't hesitate to reach out. Don't forget to subscribe to the show. So you are notified of any new episodes if you haven't already done. So I would love it. If you had sent in an online review onto iTunes, you can put in the star rating, which I hope is a five star. And what you're loving about the show. If you guys have any requests on guests or topics, I am all ears. Thanks for listening and have a great day.